Contact Us
We are here to help with your Marina Rinaldi shopping experience, from order questions and shipping updates to returns, exchanges, product details, and account support.
Write to us
For customer support, email us at [email protected].
Our team usually replies within 24–48 hours. Customer service hours are Monday–Friday, 9:00 AM–6:00 PM.
Use the contact form on this page if you prefer to send your message directly through the store. Please include as much detail as possible so we can review your request and respond with the most helpful information.
What to include
To help us assist you quickly, please include the details that match your request.
- Your full name and the email address used at checkout.
- Your order number, if your message is about an existing order.
- The product name, size, color, or SKU when asking about an item.
- A clear description of your question or concern.
- Photos, if they are useful for explaining a product, delivery, return, or exchange issue.
How we can help
Order support
Contact us if you need help reviewing an order, checking order details, updating information, or understanding the next step after checkout.
Shipping support
Reach out with questions about shipping status, delivery details, tracking information, or concerns about a package in transit.
Returns & exchanges
We can help with return and exchange questions, including item details, return steps, exchange requests, and follow-up support after your message is received.
Product questions
Ask us about product details, sizing, materials, colors, styling, fit, or availability before placing your order.
Account help
Contact us for help with account access, customer information, checkout questions, or store communication preferences.
General support
If your question does not fit one category, send it anyway. We will review your message and guide you toward the right support path.
Privacy note
Your message is used to review and respond to your customer support request. Please avoid sending sensitive payment information, passwords, or unnecessary personal details by email or through the contact form.
If we need more information to help with your order, we will ask for only the details needed to continue assisting you.
Thank you for contacting Marina Rinaldi. We appreciate your message and will do our best to support your shopping experience with care and attention.
Email customer support
