Returns sent without contacting customer service first may not be accepted. We do not display a fixed return address on this page because return details may vary by order.

To be eligible for a return, your item must be returned within the 30-day return window and must meet the condition requirements listed below.

• The item must be unworn, unused, unwashed, and unaltered.
• The item must be returned with original tags, labels, packaging, and accessories when applicable.
• Shoes, bags, accessories, and boxed items should be returned with their original protective packaging when provided.
• The item must not show signs of wear, stains, fragrance, damage, or personal use.
• Proof of purchase or order information may be required to review the return request.

Some items may not be eligible for return. Non-returnable items may include:

• Items returned after the 30-day return window.
• Items that have been worn, washed, altered, damaged, stained, or used.
• Items missing original tags, labels, packaging, or accessories when required.
• Items marked final sale, non-returnable, or otherwise excluded from returns at the time of purchase.
• Returns sent without first contacting customer service for return instructions.

Before sending any item back, please contact our customer service team at [email protected] to receive the correct return instructions and return details.

• Email us within 30 days of delivery.
• Include your order number, full name, email address used at checkout, and the item you want to return.
• Tell us the reason for the return so we can review your request.
• Wait for return instructions before shipping the item back.
• Pack the item securely according to the instructions provided by customer service.

Do not send your return to any address without receiving return instructions from customer service. Returns sent without contacting customer service first may not be accepted.

Marina Rinaldi offers 30 Days Free Returns for eligible items when the return is started correctly through customer service.

To use the free return service, you must contact customer service first and follow the return instructions provided. Returns sent using an unapproved method, incorrect address, or without prior return instructions may not qualify for free return handling and may not be accepted.

After your returned item is received and inspected, we will review whether it meets the return eligibility requirements.

• If the return is approved, the refund will be processed after inspection.
• Refund processing time is 3–15 days after the returned item is received and inspected.
• Refunds are generally issued to the original payment method when available.
• Original payment provider timing may vary after the refund has been processed.
• If an item does not meet return requirements, the refund may be refused.

If you need a different size, color, or item, please contact customer service before sending anything back. We will review your request and provide the correct instructions.

Exchange availability may depend on item condition, stock availability, timing, and return eligibility. If an exchange cannot be completed, a return and refund may be offered when the item qualifies under this policy.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at [email protected].

• Include your order number and a clear description of the issue.
• Send photos of the item, packaging, label, and any visible damage or incorrect details.
• Do not discard the product or packaging until your request has been reviewed.
• Wait for customer service instructions before returning the item.

Items marked final sale, non-returnable, or excluded from returns at the time of purchase may not be eligible for return, refund, or exchange unless required by applicable law.

If you are unsure whether your item qualifies for return, contact customer service with your order number and product details before sending the item back.

For return instructions, refund questions, exchange requests, damaged or wrong item support, or eligibility questions, contact Marina Rinaldi customer service.

Email: [email protected]

Please include your order number, full name, email address used at checkout, product name, and a clear description of your request.