This policy explains how Marina Rinaldi handles shipping, tracking, delivery issues, customs coverage, and customer support for online orders.

We offer Free Worldwide Shipping to eligible delivery destinations. Please enter your shipping address carefully at checkout to confirm that your destination can be served.

We do not invent or display warehouse locations, carrier names, business addresses, or phone numbers on this page. If a carrier name is needed for a specific order, it may appear in your shipping confirmation or tracking details.

Shipping is free worldwide. There is no additional shipping charge applied to eligible orders under our Free Worldwide Shipping service.

If a checkout, system, or address issue appears to show an unexpected shipping cost, please contact us before completing your order so we can review the issue.

Once your order has shipped, tracking details may be provided by email or through your order information. Please allow 1–3 days after shipment for tracking updates to appear.

• Check that the email address entered at checkout is correct.
• Allow time for the tracking page to update after shipment.
• Contact us if tracking has not updated after the stated tracking update window.

Customers are responsible for entering accurate shipping information at checkout. Please review your name, street address, apartment or unit number, city, state or region, postal code, country, email address, and any required delivery details before placing your order.

If you notice an address error, contact us as soon as possible at [email protected]. We will do our best to review your request, but we cannot guarantee that an address can be changed after an order has started processing or has shipped.

You should not be asked to pay separate customs duties, import taxes, brokerage fees, or other government charges for an eligible Free Worldwide Shipping order. If you receive a notice requesting payment for these charges, contact us before making any payment so we can review and assist.

If your package appears delayed, lost, or damaged in transit, please contact us so we can review the order and help with the next steps.

• Delayed packages: Check the tracking page first, then contact us if there is no meaningful update after the expected tracking or delivery window.
• Lost packages: Contact us with your order number and tracking details so we can review the shipment status.
• Damaged packages: Keep the packaging and product, then send photos of the package, label, and item condition when contacting support.

For shipping questions, delivery concerns, tracking issues, wrong-address requests, customs notices, or package problems, contact Marina Rinaldi customer support.

Email: [email protected]

Please include your order number, full name, shipping address, tracking number if available, and a clear description of the issue so we can assist you more efficiently.